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Don’t throw the burger out with the gherkin

As seen on The Guardian Who said juggernaut brands can’t self-reflex their muscles? On Wednesday McDonald’s supersized on nostalgia with the re-launch of the Hamburglar. It went viral. Twitter exploded with shares comparing the new fast food bandit to celebrities ranging from wrestlers to politicians. A far cry from the cheeky childish earlier incarnation –last…

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Spinning hearts and minds: The triumph of PR

Last night Question Time dissolved its usual audience of flustered halfwits and elected another to give Cameron, Miliband and Clegg a proper grilling. As the Guardian’s Owen Jones tweeted this was set up to make the politicians “fear the people”. For what felt like the first time in the election, the slick, tinted-windowed campaign machines…

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Red Ed, Dull Dave and substance of personality

Ed Miliband doesn’t do “photo-op politics”; he stands for ideas and substance against the soundbites and style of the Tory brand. That combatting style in politics is its own kind of political style is nothing new. Remember Saatchi & Saatchi’s attempt to turn the former PM’s dour persona into an ironic vote winner, “Not flash,…

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Lufthansa's crisis communications approach to Germanwings disaster

I would expect Lufthansa one of the largest airlines in Europe, both in terms of overall passengers carried and fleet size, to have invested in a substantial crisis provision. Sadly, for all corporations, things will go wrong in any given situation, we know this as Murphy’s Law. A multimillion pound crisis business has been built…