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How to manage a celebrity's reputation

I have known Keith Schilling for many years; he’s a highly able human being. On many occasions I’ve worked alongside some brilliant folk in his firm and have regularly taken part in their brilliant, thought-provoking, well attended seminars. In the last few days, Keith has been pictured in many broadsheet newspapers as journalists debate and…

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Careful what you wish for in the new communications age

According to Private Eye, Times media correspondent Patrick Foster was sacked after being earwigged by the BBC’s head of Press during a call in which he made a rather inappropriate comment to Caroline Thomson, the BBC’s chief operating officer. Paul Mylrea, head of press at the Beeb, swiftly raced off a letter of complaint to…

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The Ghosts of Business Nightmares Past

I’ll be appearing on BBC2 next week, as one of the interviewees in three part series Business Nightmares, with Evan Davis. I’ll be appearing in all three episodes, which cover product design and manufacture, marketing and PR and strategy and deals, discussing stories such as Sunny Delight, Hoover free flights, Ratner, Mini, New Coke and…