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Give corporate communicators a break- failure starts and ends with leadership

Cometh the PR crisis, cometh the troll. In the past week we’ve had an Easter bumper pack of public relations blunders for the twitterati to sink their teeth into. The mother of all has been the United Airlines fiasco which saw a passenger “re-accommodated” in a “de-planed situation” after he refused to be “auto-volunteered” off…

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Pseudo news is no response to fake news

Each day Whatsapp and Messenger process around 60 billion messages. We’ve never been more communicative- and the burden for instant response has never been greater. It’s quaint then that the main news story of the week has been the delivery of a single letter. Since the declaration of Article 50 was signed by the PM…

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From Paddy to the Donald- the Economic Bubble of Outrage

Spare a thought for Panama. They want to be known for their high levels of literacy, their traditional straw hats and their eclectic cuisine. Yet thanks to the famed leaked papers this country of less than four million continues to be synonymous with Dickie Roepers swigging their Crème de menthes on their untaxed island getaways….

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Brexit and the end of the general public

In PR we talk about reaching out and cutting through. We craft messaging that will engage that poised and docile mob we call ‘the public’. Well, if this morning’s result has shown us anything it’s that this pursuit is utter rubbish. Any illusion of commons threads that bind together our diverse country has given way…