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Give corporate communicators a break- failure starts and ends with leadership

Cometh the PR crisis, cometh the troll. In the past week we’ve had an Easter bumper pack of public relations blunders for the twitterati to sink their teeth into. The mother of all has been the United Airlines fiasco which saw a passenger “re-accommodated” in a “de-planed situation” after he refused to be “auto-volunteered” off…

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Jeremy Clarkson and the BBC: the corporation's latest comms crisis

Remember this new word: ‘voyeurgasm’ – translated as the joy of watching a media storm meltdown on all channels. Crisis and Clarkson fit hand in glove. He is a man resolutely himself, much loved and widely loathed. So, let’s mutter the unsayable – it will be a sad day when Clarkson packs away his webbed…

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Brunswick and BP: PR and Responsibility

Scathing and probing headlines are continuing to castrate and castigate BP’s hapless crisis PR endeavours, further to my blog of the other day. Disapproving chatter clutters the web and denunciatory journalists, bloggers and commentators continue to feed on the corporate leviathan’s swift downward trajectory. The latest casualty in the ongoing debate about the oil spill…