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Red Ed, Dull Dave and substance of personality

Ed Miliband doesn’t do “photo-op politics”; he stands for ideas and substance against the soundbites and style of the Tory brand. That combatting style in politics is its own kind of political style is nothing new. Remember Saatchi & Saatchi’s attempt to turn the former PM’s dour persona into an ironic vote winner, “Not flash,…

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Lufthansa's crisis communications approach to Germanwings disaster

I would expect Lufthansa one of the largest airlines in Europe, both in terms of overall passengers carried and fleet size, to have invested in a substantial crisis provision. Sadly, for all corporations, things will go wrong in any given situation, we know this as Murphy’s Law. A multimillion pound crisis business has been built…

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Jeremy Clarkson and the BBC: the corporation's latest comms crisis

Remember this new word: ‘voyeurgasm’ – translated as the joy of watching a media storm meltdown on all channels. Crisis and Clarkson fit hand in glove. He is a man resolutely himself, much loved and widely loathed. So, let’s mutter the unsayable – it will be a sad day when Clarkson packs away his webbed…